These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and our Terms and Conditions do not affect these.
We are RC Model Shop Direct Ltd, , trading as RC Model Shop Direct Ltd, and our retail shop, showroom and primary dispatch location is situated at:
RC Model Shop Direct Ltd
376 Castleford Road
Our VAT Number is 193068393
Our Company Number is 9142050
You can write to us at the above address.
You can telephone us on 01924 890099
You can email us at:firstname.lastname@example.org
- We reserve the right to change these “Terms & Conditions” at any time and it is your responsibility to read the “Terms & Conditions” on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest “Terms & Conditions”.
- We aim to deliver the products to you within the time indicated by us but we cannot give an exact delivery time. Delays are occasionally inevitable due to unforeseen factors. RC Model Shop Direct Ltd shall be under no liability for any delay or failure to deliver the products within estimated timescales.
- Our Nextday delivery Service to mainland UK destinations is usually next day, although not guaranteed. We request mainland UK customers requiring this service to place their order before 3:30pm.
- Our FREE Nextday Delivery Service applies to orders despatched in their entirety. Where an order is for more than one item and one or more items are temporarily unavailable resulting in a despatched order value under £99.00, the order will be shipped on a FREE Standard Service.
- Our Nextday delivery service is next working day and does not include Saturday deliveries as standard.
- You should inspect the products when you receive them for defects or damage. Any items delivered by courier that appear to be damaged must be signed for as such or refused and returned to sender. Please also see “Returns Policy” section.
- If you find a defective or damaged product please inform us immediately (please see “Returns Policy”) in order for us to resolve the matter with minimum delay. All damages need to be reported to us within 3 days of receipt.
- Non-delivery of an order needs to be reported to us within 7 working days of the date of despatch. Despatch of your order is confirmed by e-mail and this indicates the date of despatch.
- If an item has been lost in transit, we may not despatch a replacement item immediately. Resent or Replacement items will be despatched at our discretion or subject to availability, once all tracking and investigative processes have been conducted. This may include waiting up to 30-45 days from despatch for undelivered mail to be returned to us, depending on the delivery country.
- RC Model Shop Direct Ltd Gift vouchers may be redeemed as full or part-payment for any product offered for sale by RC Model Shop Direct Ltd.
- RC Model Shop Direct Ltd Gift vouchers can be redeemed online or in our store. If using the voucher online please enter the voucher code when checking out.
- You can redeem multiple gift vouchers against a single purchase.
- Any goods ordered must be equal to or greater than the voucher total (No change will be given).
- Gift vouchers may not be exchanged for cash and are not refundable.
- Any items purchased and returned using a gift voucher another gift voucher will be issued.
- Free gift can not be exchanged for cash and has limitations to when it can be used
- Our normal “Terms & Conditions” of sale apply.
Ex-Display & Pre-Owned Goods
Ex-display items are products that have been displayed in our sales counter and have not been used (unless stated). If you purchase one of these items they carry the full standard warranty (unless stated).
Pre-Owned items are second hand used products. Any item that is sold under this sale condition is thoroughly checked and tested by one of our knowledgeable RC mechanics prior to the sale. Each item will have the condition listed with any upgrades or improvements made to the item along with actually pictures of the item for sale. Although a full manufactures warranty cannot be issued with Pre-owned products, we can offer you a 1-month RC Model Shop Direct Ltd limited warranty.