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HPI Two Year Component Warranty

RC Model Shop Direct Ltd and HPI staff have decades of experience of the HPI model range and each product has been thoroughly tested in all conditions prior to launch, there are many quality checks during production & assembly, also the product is delivered in a weight checked factory sealed and serial numbered box.
The components of your HPI products are warranted to be free from defects in materials and workmanship fora period of 2 years from date of purchase. In the event of any defects occurring in materials, workmanship or assembly of your product we will gladly repair or replace the defect component(s) at our discretion.
If a defect in materials, workmanship or assembly is found BEFORE the product has been used, HPI will be delighted to exchange the entire product, assuming that the product is returned complete & in good condition in its original packaging. RC Model Shop Direct Ltd will require a receipt as proof of purchase.


We do not operate a new for old warranty once the car has been used.
Once the car has been used/operated, HPI operate a component level warranty; we will gladly repair or replace the defect component(s) at our discretion.

NOT COVERED BY WARRANTY

  • Crash damage.
  • Component failure or premature wear as a result of crash damage.
  • Lack of maintenance, improper use or abuse.
  • Normal wear and tear.
  • Worn-out brake disks, brake shoes, drive outputs; drive shafts, gears, bearings & belts.
  • Water damage or problems resulting from water intake.
  • Pullstart mechanisms
  • Pull starts should only be pulled around 20cms & cannot withstand vigorous over pulls.
  • Clearbody shells once they have been painted.
  • Pre-painted bodies once they have been used.

HOWTO CLAIM AGAINST YOUR WARRANTY

For warranty claims contact RC Model Shop Direct Ltd. You will need a copy of your dated sales receipt for the product. (Do not send or lose the original)
DO NOT return product to HPI or RC Model Shop Direct Ltd without prior approval from HPI or RC Model Shop Direct Ltd.
DO NOT return the product in full,you will only need to return the damaged component. You will be instructed what to return, if anything. Any returned components should be accompanied by a written description of the problem
encountered together with your details including a daytime telephone number.
Please note: Under no circumstances send your car with fuel in the fuel tank, fuel lines or engine.
Please note: Any returned product, which is inspected by HPI’s or RC Model Shop Direct Ltd service centre and is found to have an invalid warranty claim may be subject to an inspection and handling fee before it can be returned. Any repairs made to the product resulting from neglect or misuse will be charged (parts and labour) before work commences. In many cases it is faster & more cost effective for the user to fit replacement part on the car so we withhold the right to request this of theuser.

HOWTO CLAIM AGAINST YOUR ENGINE WARRANTY

For engine warranty claims contact RC Model Shop Direct Ltd. You will need a copy of your dated sales receipt for the product. (Do not send or lose the original)
DO NOT return engine components to HPI without prior approval from HPI or RC Model Shop Direct Ltd. RC Model Shop Direct Ltd or the user may be requested to return the engine to HPI for professional inspection. The engine must be returned with a written description of the problem encountered together with your details including a daytime telephone number.
NOTE.The engine must be returned with the following items. Crankcase, crankshaft, piston, sleeve, connecting rod,cylinder head, complete carburettor and pull starter mechanism.
Do not return the following: Clutch, air cleaner, manifold, or exhaust pipe.
Please note: Any returned product, which is inspected by our staff and is found to have an invalid warranty claim may be subject to an inspection and handling charge before it can be returned. Any repairs made to this product resulting from neglect or damage arising from misuse will be charged (parts and labour) before work commences
HPI or RC Model Shop Direct Ltd shall not be responsible for any loss or damages, whether direct, indirect, incidental or consequential, arising from the use, misuse or abuse of this product and any accessory or chemical required to operate this product.

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